Open to Opportunities

Fimal Jo Antony IT Support Specialist

Supporting retail IT, banking branch IT, POS systems, networks, end-user devices, printers, CCTV, Windows/Linux systems, and real-world infrastructure — with a practical mindset focused on uptime, fast troubleshooting, and reliable operations.

Focus: |

3+ Years

IT Support Experience

POS + Infra

Store & banking systems, peripherals, networks

Self-Hosted

NAS, Cloudflare, Linux, media systems

Fimal Jo Antony

Fimal Jo Antony

IT Support Specialist

POS Support Network Troubleshooting Windows & Endpoints Banking IT
Retail & Banking IT POS • Printers • Scanners • Passbook printers • SAP sync
Home Lab Ubuntu NAS • Cloudflare • Flask • Media stack
About Me

Hands-on IT support with real retail, banking, and infrastructure experience

I’m an IT Support Specialist with experience across retail operations, banking branch IT, POS systems, printers, scanners, end-user support, network troubleshooting, Windows/Linux environments, and store technology support. Alongside professional support work, I also build and manage self-hosted systems, Linux-based NAS setups, media applications, and remote access infrastructure.

Professional Focus

My core strength is keeping systems running in environments where downtime directly affects operations. I’ve worked with retail store systems, cooperative bank branch IT, peripherals, POS devices, scale servers, remote support tools, ERP-related workflows, and hardware/software troubleshooting.

I deliver support across phone, email, chat, and remote assistance channels — identifying issues fast, fixing them cleanly, and improving the reliability of the systems behind day-to-day business.

Retail & Banking IT

POS setup, branch IT support, peripherals, passbook printers, SAP/POS sync.

Network & Systems

LAN, Wi-Fi, routers, switches, Windows/Linux systems, remote support.

Self-Hosted Projects

NAS, Immich, Flask apps, Cloudflare Tunnel, Linux services, media platforms.

User Support

Multi-channel support, printer problems, OS issues, hardware replacement, asset tracking.

Skills

Technical skills and operational strengths

🖥️

POS, Retail & Banking Support

  • POS installation & troubleshooting
  • Thermal printer & barcode scanner setup
  • Passbook printers, biometric devices, signature pads
  • Cash drawer / peripheral support
  • Retail & bank branch issue resolution
🌐

Networking & Systems

  • LAN / Wi-Fi troubleshooting
  • Routers, switches, access points, connectivity issues
  • Windows installation & support
  • Basic Windows Server administration
  • UPS, network rack & backup system health checks
🧰

Technical Support

  • Multi-channel support: phone, email, chat, remote
  • Remote desktop support (AnyDesk, TeamViewer, RDP)
  • Hardware diagnostics & replacement
  • Software & OS troubleshooting, OS cloning
  • Ticketing systems & user account support
🖨️

Devices & Infrastructure

  • Printers, scanners, weighing scale systems
  • CCTV monitoring & issue support
  • Banking peripherals support
  • IT asset management & inventory tracking
  • Store & branch operations technology support
🐧

Linux & Self-Hosting

  • Ubuntu / Debian server management
  • Samba, Nextcloud, Nginx, Tailscale
  • Cloudflare Tunnel & remote access
  • Docker containers & Immich deployment
  • Service monitoring and automation
⚙️

Development & Projects

  • Python, HTML, CSS, JavaScript basics
  • Flask-based internal apps
  • SQLite / lightweight backend workflows
  • Media automation & optimization workflows
  • ESP32-based remote hardware control
Experience

Work experience

IT Support Engineer — Dbrains Infosystems and Controls

Calicut, Kerala

08/2026 – Present
  • Provided Tier 1 IT support to users across cooperative bank branches — desktops, laptops, printers, passbook printers, scanners, biometric devices, and signature pads.
  • Delivered remote and on-site support for Windows desktops, MS Office, email, banking peripherals, and basic network troubleshooting.
  • Resolved hardware and software issues across Windows and Linux environments, including password resets, OS updates, driver conflicts, and OS cloning.
  • Configured and maintained routers, switches, and access points in coordination with the bank's network/security team.
  • Performed routine health checks of branch IT infrastructure — UPS, network racks, endpoints, and backup systems.
  • Maintained IT asset inventory and deployed new workstations, monitors, and peripherals per company security standards.

IT Support — Paris United Group

Dammam, Saudi Arabia

03/2026 – 06/2026
  • Installed, configured, and troubleshot POS systems in retail environments.
  • Resolved network connectivity issues involving Wi-Fi, switches, routers, and LAN infrastructure.
  • Supported ERP and retail management systems for smooth operations.
  • Handled printers, barcode scanners, user accounts, hardware/software installation, and CCTV support.

IT Support — Western International

Riyadh, Saudi Arabia

04/2023 – 05/2025
  • Responded to user queries via phone, email, and ticketing systems.
  • Installed and maintained desktop computers, laptops, printers, and other devices; configured POS machines for clients.
  • Delivered remote desktop support (AnyDesk, TeamViewer) and resolved OS, software installation, and printer issues.
  • Provided technical support to end-users across hardware, software, and network incidents.
  • Monitored IT assets, software licenses, and hardware inventory.

Web Developer Trainee — Baabtra

Cyberpark, Calicut

10/2022 – 01/2023
  • Learned Python, HTML, CSS, JavaScript, and MySQL fundamentals.
  • Built understanding of front-end and back-end development concepts through practical training.
Projects & Home Lab

Practical infrastructure and self-hosted projects

Beyond support work, I actively build and maintain personal infrastructure projects that strengthen my hands-on knowledge of Linux systems, storage, networking, media workflows, automation, and application troubleshooting.

Home NAS Server

Linux / Storage

Built and maintained a personal NAS using Ubuntu/Linux for centralized storage, Samba sharing, media hosting, and remote access. Managed storage paths, services, app hosting, and uptime considerations on repurposed hardware.

SambaUbuntuStorageRemote Access

JO Movies v2

Flask / Media

Designed a custom movie platform with a Flask backend, SQLite library, queue-based optimization workflow, metadata handling, and media streaming architecture focused on reliability and cleaner backend structure.

FlaskSQLiteFFmpegMedia Library

JO Music

Streaming / Audio

Built a personal music streaming interface backed by NAS storage, with browser playback, FLAC handling, compatibility conversion workflows, player UI tuning, and organized library support.

Audio StreamingFlaskFFmpegUI

Self-Hosted Photo Management

Immich / Docker

Deployed and maintained Immich, a self-hosted photo and video backup solution on a private NAS, replicating Google Photos functionality. Managed Docker containers, database backends, and automated backup routines for high availability and data redundancy.

ImmichDockerNASBackup

Cloud PC

Virtual Desktop

Deployed a browser-accessible virtual desktop running a lightweight LXQt Linux environment hosted on the NAS server. Configured web-based remote desktop protocols for secure, full-desktop OS access from any browser globally without requiring local client software.

LXQtVNCWeb GatewayLinux

Custom NAS Web File Manager

Web App

Developed a web-based file management interface to securely upload, download, rename, and organize files stored on a centralized Linux NAS server. Designed a responsive frontend with drag-and-drop uploads and dynamic folder rendering.

FrontendFile SystemNASPermissions

JO NAS Monitoring Dashboard

ESP32 / Full-Stack

Developed a full-stack mobile dashboard to monitor real-time server health, including CPU/RAM usage, temperature, network connectivity, and uptime. Engineered secure remote power management via an integrated ESP32 controller and SMART drive health monitoring for proactive failure prevention.

ESP32MonitoringSMARTRemote Power

Cloudflare + Remote Access Setup

Networking

Configured Cloudflare Tunnel, remote access services, and self-hosted web apps for secure external access to internal services without exposing the home network directly.

Cloudflare TunnelTailscaleNetworkingSecurity

Media Optimization Workflow

Automation

Worked on automated video optimization and conversion flows using FFmpeg, folder watchers, decision logic, and queue-based processing for media compatibility and storage efficiency.

FFmpegAutomationPythonMonitoring

Linux Service Hosting

Server Ops

Hosted and maintained multiple personal services including web apps, file access, media services, and supporting utilities while handling ports, service restarts, startup behavior, and deployment troubleshooting.

SystemdNginxHostingTroubleshooting
Education

Academic background

Bachelor of Computer Applications (BCA)

Kannur University

2015 – 2018

Computer Commerce

GVHSS, Madapally

2013 – 2015

Languages

English Malayalam Hindi Tamil Arabic (Beginner)
Contact

Let’s connect

If you’re hiring for IT Support, Technical Support, POS Support, Helpdesk, Retail IT, Banking IT, or junior infrastructure roles, I’m open to opportunities.